In the final installment of our CEO Insights series, I want to focus on one of the most talked-about areas in commercial lending right now: the borrower experience.
Lenders everywhere are under pressure to grow portfolios, stay compliant, and meet the rising expectations of borrowers. The institutions that will lead in this next chapter aren’t just investing in digital technology. They’re rethinking how borrower experiences are designed, delivered, and scaled.
At mysherpas, we believe future-proofing borrower experience means:
- Reducing friction through embedded workflows and guided intake
- Delivering real-time visibility so teams can respond, not react
- Empowering loan officers with AI as a second set of eyes—not a replacement
- Building digital infrastructure that adapts to your team and regulatory environment
When your platform is built for real-life lending, it does more than digitize forms. It removes bottlenecks, increases consistency, and gives borrowers and lenders the confidence to move forward quickly.
Thank you for following along in our CEO series. Stay tuned—next month, I pass the mic to our CTO, Don Wichern, for a deeper dive into how we build technology that delivers on this vision.
Joshua Talbert
CEO and Head Sherpa
Want to talk through how this could work for your team? Let’s set up a quick discovery call.