The past year has been an incredible journey of growth and innovation for mysherpas. Our cutting-edge software platform represents a new category of technology in the lending technology stack and is redefining the commercial lending experience. Designed to serve a diverse range of lenders—from Community Development Corporations (CDCs) to Community Banks, credit unions, non-bank lenders, Lending Servicer Providers (LSPs), Credit Union Servicer Providers (CUSOs), private lenders, and captive auto finance companies—mysherpas has delivered on its promise to revolutionize the loan process from origination to servicing.
By integrating multiple functions into a single, cohesive platform, mysherpas has broken down the traditional communication silos that slow lending operations. This solution enables seamless, secure, real-time transparent collaboration between lenders, borrowers, and third parties.
Let’s explore the milestones mysherpas achieved in 2024, guided by its original ambitious goals.
From the start, our goal for mysherpas was to reimagine commercial lending and to improve the experience for everyone involved. Success was defined by these core objectives:
We think we’ve done it!
Now, let’s dive into how mysherpas delivered on these promises in 2024 and see if you agree.
Eliminating the Complicated Tech Stack
Managing multiple tools for emails, document uploads, task management, and approvals wastes time and increases errors. If you took the time to measure how long it takes your team to handle items between software applications, such as Outlook to Teams, Teams to Sharepoint, Outlook to Slack, you would be surprised at how much of their bandwidth is consumed. mysherpas eliminates this complexity by consolidating all functions into one platform. There’s no need to switch between applications—saving time, avoiding document loss, reducing training requirements, and making tech support simpler. (And probably saving on licensing fees.)
Customization Without Compromise
Why should software dictate how you operate? mysherpas’ templated platform can be easily customized to fit a lender’s workflows. From data fields, needs list templates, loan stages, and loan types to document naming conventions and loan package structures, mysherpas adapts to your processes—not the other way around.
mysherpas even simplifies compliance by converting loan officers’ packages into SBA-compliant file structures, such as the 7(a) and 504 programs, at the click of a button. Best of all, customization is part of the onboarding process and comes at no extra charge.
Loan Creation in Seconds
One of our early wins this year has been optimizing the loan initiation process. Creating a new loan or lead and initiating communication with the borrower now takes only seconds—an enormous leap from older, clunkier processes involving multiple systems and duplicate data entry. Did I say “clunky”?
Streamlined Collaboration
How do you reduce turnaround time and stop things dropping through the cracks? By encouraging collaboration, providing shared access, personalizing task management, and displaying progress in real time.
We included editing and collaborating live on Microsoft documents, with mysherpas pulling the changes in for you. No other platform has this capability so seamlessly integrated.
Would it be helpful to have a clear view of every loan’s progress? Whether you’re a loan officer, manager, processor, or underwriter, you can now easily see the following elements:
mysherpas will also add your Contacts and Key Contacts so you can collaborate with any team member in one location.
With mysherpas, say goodbye to team members staring at each other while the ball drops between them!
Aggregated and Trackable Communication
Commercial loans involve multiple participants, which can make communication tricky. Instead of digging through endless email threads, mysherpas files communications by subject and keeps everything in one place located directly with the working loan file and is fully searchable, including the text within documents.. All communication is organized by topic or thread. This makes it easy to track requests, follow up on responses, and know who’s responsible for each task. Many users have even been able to retire their stacks of printed emails for each loan.
A Platform That Does What You Need
Need to edit a Word document, fill out a form, send a package to your loan committee, or answer a borrower’s question while watching a Saturday baseball game? With mysherpas, you can do it all from your laptop or phone without leaving the platform. This integrated functionality saves time and speeds up decision-making, helping your team turn loans around faster.
Find yourself grinding through menus and folders to find a loan, a document, or a name? mysherpas’ powerful Search Function lets you find anything you’re looking for in your entire portfolio from all document file types, including images.
Do your business development officers (BDOs) or loan officers spend too much time on deals that won’t close? mysherpas’ pipeline management feature allows managers to coach their teams early, prioritize focus, and tweak deals to improve their chances of closing.
For leaders, mysherpas simplifies pipeline reporting. Whether you’re forecasting volume, scheduling committee meetings, or tracking origination goals, the pipeline views and loan overviews give you a real-time view of progress. Your loan pipeline’s phases are built into the platform.
Put an end to monthly reporting fire drills and start working with reliable, up-to-date information whenever you need it.
Quick Start for Lenders
mysherpas’ streamlined onboarding process ensures that new lenders can be fully operational in as little as three weeks! The platform is so intuitive that most lending team users are proficient by their third loan. This rapid setup minimizes disruption and delivers immediate value. Even your least technologically-inclined team members can navigate this platform.
Effortless Borrower Setup
Inviting borrowers onto the platform is just as simple. Borrowers can securely upload documents via email, direct uploads, or a personalized platform page. You can even use the onboarding process to verify identities, backgrounds, and credit, ensuring compliance with your policies.
mysherpas isn’t just a tool for lenders—it’s designed to make the borrower’s experience seamless, transparent, and positive.
Real-Time Transparency
Borrowers no longer need to call for updates or wonder what’s next. mysherpas provides real-time updates, showing everyone on the team exactly where the loan stands. The borrower’s page is clean and focused, displaying only the tasks they need to complete. This simplicity reduces confusion and builds trust.
Secure Attachment Uploading
Protecting customer information is our number-one priority. Document upload into our secure document storage is protected by a secure link, encrypted and virus-scanned before reaching the loan package. All individuals must verify before being granted access to the document. Your customers will appreciate this… and so will your compliance and tech teams.
Patented Document Handling
Most document portals prioritize the lender’s convenience over the borrower’s. mysherpas flips the script with a patented file management system that adapts to borrower preferences. Documents are securely uploaded, virus-scanned, and automatically moved into the loan package—no behavior changes required.
Organized and Consolidated Communication
mysherpas tracks progress and alerts participants about outstanding tasks. All communications are organized logically for easy recall, making it easy to connect and respond without the chaos of fragmented conversations. Notably, your borrowers can continue to communicate via email if that’s their preference.
Task Management Made Easy
The borrower’s needs list is updated automatically so they know what is left to do. In addition, your BDOs and loan officers receive a digest that alerts them when the borrower has submitted files for their review and approval. This really helps keep a focus on the right priorities.
Document Completion and Signing
Ever have customers express frustration at filling in your loan application and other docs? We’ve certainly heard Loan Officers complain about receiving incomplete and improperly-filled-in loan applications, personal financial statements, and schedules from customers.
mysherpas will convert any document you have into a fillable and signable form, complete with drop-down menus to streamline this task for your customers. It’s easy and straightforward. Furthermore, it’s all part of our commitment to deliver a great experience for your customers and your team.
mysherpas Supports Your Customers for You
We’ve taken great care to develop a platform that gives your customer choices. With mysherpas they have the choice to use the platform or continue working in their preferred manner. The platform will aggregate their information regardless of how they prefer to upload and communicate. Minimum disruption… maximum convenience!
In 2024, we rolled out our Borrower Product Tour. This comprehensive learning device is an important part of our desire to make sure your customer can be onboarded very quickly and easily. We want their learning curve to be as short as possible. Remember, since most of a lender’s new business is repeat business, once they are on the platform, every future loan request becomes even easier for them… and you.
We hope you agree that 2024 saw mysherpas evolve into a valuable technology partner for our clients.
Simplicity and automation are at the heart of mysherpas’ success. This year, you can see our team delivered a very strong list of features that turns your loan process into a unique, competitive edge for you. We want your team and your customers to feel like one team working toward a common goal… helping your customers succeed.
Looking back at 2024, we are delighted that mysherpas has become a game-changer in lending technology. But this is just the beginning. Our product map for 2025 is full of new features that further elevate the user experience.
We are also excited about our additional goal to position mysherpas as a generator of qualified new leads for your team and revenue for your organization.
We would love the chance to connect with you and learn about your business and discover if your organization would be a good fit to join our journey to reimaging the commercial lending experience for all.
You can reach us @ info@mysherpas.ai
In the meantime, we wish you a happy holiday season and prosperous New Year.
And remember… This is the future of lending!
